In this episode, Robert Mixon interviews David Pinder, President at Cardinal IG, about the key values that instill trust into an organization. They discuss how trust can be applied in day-to-day operations, the old axiom “Trust But Verify,” how to handle giving bad news, four steps on how to build trust into the heart of … Read more
One of our Big Six Leadership Principles® is “Do the right thing when no one is looking,” and it translates exceptionally well into the Level 5 ecosystem. When you develop that level of excellence in an organization, people want to do the right thing. More importantly, they’re willing to keep doing it even when nobody … Read more
In this episode, I interview Sankar Sewnauth, the President and CEO of CDS Life Transitions. Serving throughout the Western New York region, CDS Life Transitions is a mission-driven, diverse family of companies focused on helping individuals with physical and intellectual challenges realize their dreams and lead successful lives. We discuss how to overcome the difficulties … Read more
One of the most important ways you can determine if your organization’s culture is moving in the right direction is to review and adjust your onboarding process. Remember, it is the first major experience your new recruits will have with your organization, and that first impression can make a serious impact. Whenever a new person … Read more
One of our Big Six Leadership Principles® is “When in charge, take charge.” How does that apply in day-to-day operations? It doesn’t mean you always need to be out front barking orders. Being in charge means accepting the responsibility entrusted to you and acting accordingly. In some cases, taking charge means empowering people. In others, … Read more
In this episode, Robert Mixon interviews Bill Carpenter, CEO of the Rochester Genessee Regional Transportation Authority, on one of the most important Big Six® principles — Listening. In an environment where listening is subordinated to talking, initiative is stifled. The best leaders and teams know how to listen and to understand, more than just to be … Read more
